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Business Systems Analyst

Welltok is growing rapidly and is excited for you to join our journey! We are proudly one of only five healthcare companies on the Forbes 2018 Cloud 100 list, ranked on the Inc 5000 fastest growing company list for the 4th consecutive year and ranked #1 on the 2018 Tech Tribune’s Best Technology Startups in Colorado.

Position Summary

In your role as Business Systems Analyst, you will help solve organizational, product, and information systems problems by analyzing business needs, recommending solutions, and documenting requirements and system functionality and procedures.


  • Develop “real-world” use cases, scenarios, and functional specification documents for use in product development and documentation
  • Perform analysis on proposed systems enhancements
  • Manage product documentation and the Knowledge Center
  • Create and select diagrams and illustrations to support documentation
  • Collaborate with product, engineering, and operations team members throughout software development lifecycle to facilitate development and understand product capabilities / processes
  • Ingest complex concepts and turn them into easy-to-understand procedures and overviews
  • Participate in peer and technical reviews of requirements and documentation
  • Publish and distribute finalized documentation
  • Support creation of training curriculum
  • Perform other duties as assigned or as necessary 

Desired Skills and Experience

  • Highly motivated self-starter with the ability to work proactively with others
  • Excellent written and oral communication abilities
  • Experience thinking abstractly and separating complex ideas into simple elements
  • Experience analyzing and summarizing complex information
  • Experience reviewing and comparing data/policies/processes to identify inconsistencies
  • Proficient with desktop publishing software and content management systems
  • Proficient with topic-based authoring tools and best practices
  • Knowledge of agile software development methods

Job Snapshot

  • Employment type: Full-time
  • Education: 4-year degree (preferred, not required)
  • Experience: 2-5 years in related field
  • Manages others: No
  • Required travel: 10-20%
  • Location: Denver, CO (Downtown); Burlington, MA; or Roswell, GA

Welltok celebrates respects and supports diversity in the workplace. Welltok is an equal opportunity employer. We are committed to considering all qualified candidates regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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