Client Technical Support Engineer
Welltok is pioneering health optimization by connecting consumers with the right programs and resources to optimize their health and reward them for healthy actions and behaviors. Welltok’s health optimization platform empowers users with personalized activities that are designed to drive healthy habits and active lifestyles. Be part of something big and join our smart, passionate team in changing the way consumers engage in their health.
As a Client Technical Support Engineer, you will be accountable for resolving technical client facing issues escalated from Customer Care and entered directly from internal technical teams and established help desk to help relationships. You will also work to identify & drive systemic improvements across the Welltok portfolio and develop and refine support tools and processes. You will build relationships with Customer Care, Production Systems Support, Delivery Services, Product Management, Engineering, Data Management, Quality Assurance and 3rd Party Providers allowing you to quickly solve complex issues and make you a trusted source of client support.
Required Knowledge & Skills: